Shipping & Returns

Delivery Times:

For USA, Canada, UK, and all European countries once your order is placed, we strive to process and ship it within 3-5 business days.
For Portugal and Spain once your order is placed, we strive to process and ship it within 1-2 business days.

Please note that delivery times may vary based on your location and due to unforeseen circumstances.

Shipping Outside Europe Union:

We offer international shipping to select countries, such as the USA, CANADA, NORWAY or the UK. During the checkout process, you can enter your address to determine if we ship to your location. Please note that international shipping may be subject to customs duties, taxes, or import fees. We strive to provide the best shipping, so the price you see already includes those taxes and you don’t have to do anything.
However, each country has its own laws and can change them, so the product can be delayed and any additional tax you have to check with your local customs office which are the responsibility of the recipient.

Order Processing:

Please note that order processing may take longer during peak seasons or due to unforeseen circumstances. You will receive a confirmation email with the tracking details once your order is shipped.

Order Tracking:

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment. Visit our Order Tracking page and enter the tracking number to get real-time updates on the whereabouts of your package.

Returns & Exchanges

Return Policy:

We want you to be completely satisfied with your purchase. If you are not satisfied with your item(s), you may return them within 14 days of the delivery date for a refund or exchange. The item(s) must be unused, in their original packaging, and in the same condition as received.

Return Process:

To initiate a return, please contact our customer support team with your order details and reason for the return. We will provide you with further instructions and a return authorization if required. Please note that return shipping costs are the responsibility of the customer, except in cases of defective or damaged items. Via [email protected].

Refund or Exchange:

Upon receiving the returned item(s) and verifying their condition, we will process the refund or exchange within 4-5 business days. Refunds will be issued to the original payment method used for the purchase. Exchanges will be subject to product availability.

Non-Returnable Items:

Certain items, such as personalized or customized products, and items marked as final sale, may not be eligible for returns or exchanges. Please check the product description or contact our customer support team for clarification.