FAQ's

Browse the website, choose the products you want, add them to the cart and follow the checkout instructions.

We accept credit cards and PayPal. For Portuguese bank customers, we also have MBWay and Multibanco.

After payment confirmation, you will receive an email with tracking details.

To find out more about shipping, delivery times and returns visit Shipping, Delivery and Returns.

You can cancel your order if it is still to be processed. You can check if it is still possible to request a cancellation by contacting our Customer Care team via [email protected].

You can add/remove an item on your order if it is still to be processed. You can check if it is still possible to amend your order by contacting our Customer Care team via [email protected].

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You can send as a letter to our physical address, an e-mail at [email protected], via our website or to all social media platforms.

Our business hours are 9am to 5.30pm GMT, however you can send any message and we will respond as soon as possible.